We want to provide the best quality services to our customers, and this is why we have implemented a quality management system oriented to continuos performance improvement, complying with ISO 9001 standards – common language concerning quality in over 160 countries and 800.000 organizations.

Starting 2010, Zitec is ISO 9001-2008 UKAS certified by Moody International, which confirms the internal best practices and facilitate sustainable development in a business environment increasingly competitive.

Having available a competitive management system based on the entire team involvement, we promise to successfully meet the high demands of our customers and to honor commitments in an efficient, transparent and flexible manner.

  What is a quality management system?

The quality management system is defined like a management system which directs and controls an organization concerning quality. A quality management system development and implementation include establishing the quality policy and quality objectives, quality planning, quality control, quality assurance and quality improvement.

An ISO 9001 quality management system monitor the effectiveness of the following issues:

• the quality policy
• the procedure's standardization
• identifying and eliminating defects
• systems for preventive and corrective action
• management analysis system

The ISO 9001 standard propose a quality management system based on processes, which includes four groups of management processes:

• management responsibility at the highest level
• resources management, processes of product development
• measurement processes
• analysis and improvement

Quality Management is based on seven principles:

• customer orientation
• leadership
• staff involvement
• approach to process
• management approach to system
• continuos improvement
• mutually beneficial relationships with suppliers

The process component of quality management - quality improvement has a dominant role in reducing costs and economical development of the organizations.

Opportunities for improvement are identified through feedback from customers, audits and the quality management system analysis and/or through conclusions based on measurement and monitoring processes