Retail-Distribution-Header

Retail & Distribution

We help retailers accelerate operational efficiency and business growth through scalable commerce platforms, connected customer experiences and AI-driven solutions.

+150%

growth in monthly orders through integrated omnichannel ecosystems

+99.5%

uptime for e-commerce operations

Proven impact in retail

Fast-track omnichannel transformation

We built a custom omnichannel platform using VTEX and Flutter for a top international fast-food brand. The solution unified customer experience across channels and helped launch a high-performing MVP fast.

>99.5%

technical stability

48–50%

increase in mobile app adoption

A top fast-food brand boosted app use by 50% with a custom omnichannel solution

Discover how a leading international brand in fast-food retail transformed its digital operations with a custom omnichannel solution, driving a 50% increase in mobile app adoption.

>99.5%

technical stability

48–50%

increase in mobile app adoption

Meet our retail leadership team

Results & tech excellency in one package

Alex Dobre

Retail & Distribution Line Director

Iulian Oprea

Tech Consulting Director

MAKE IT Happen

How we enable retailers to grow

Reflecting our client’s success

Ecommerce & m-commerce platforms

Build and optimize your eCommerce platforms on Adobe Commerce (Magento), VTEX or through a 100% end-to-end custom-engineered solution, integrating ERP, CRM, PIM, POS, fulfillment and third-party systems to drive revenue and deliver better customer experiences, supported by proactive optimization for long-term operational excellence and platform stability.

Designing connected commerce

Seamless commerce

Unify online and in-store experiences to connect operations with every customer interaction. This includes synchronized inventory, pricing and customer data, centralized insights for better decisions and personalization, modern fulfillment options like BOPIS, BORIS and ship-from-store, as well as consistent brand experience across every channel.

Customer experience

Create seamless shopping experiences that remove purchase friction and grow loyalty through mobile commerce, AI-powered personalization, conversion-focused UX/UI and omnichannel rewards, driving higher engagement, stronger conversions and lasting customer relationships.

Business agility & operational resilience

Build a future-ready foundation with scalable architecture, modernized infrastructure, high-traffic resilience and continuous cost optimization, enabling growth, reducing technical debt, and supporting reliable, efficient operations at scale.

Data & AI

Turn complex data into automated growth with unified architecture, ethical AI governance, operational intelligence and ecosystem-wide AI integration, enabling real-time decisions, stronger security, lower overhead and sustainable hyper-growth.

Shaping the future of retail

Main technology partners

Discover the partnerships that give our clients access to the latest innovations and guarantee our work meets the highest industry standards for performance and compliance.

Microsoft Solutions Partner
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End-to-end capabilities to help 
you build and scale in retail

Strategy that delivers Tech Strategy &
Consulting
Tech Strategy &
Consulting

Foundation workshops · Business analysis · PoC development · Transformation roadmap

Find out how
End-to-end ownership Digital Solutions
Development
Digital Solutions
Development

Product Team as a Service · Project Team as a Service

Find out how
Business impact AI Engineering
AI Engineering

AI readiness & use case definition, GenAI & Large Language Models integration, AI-powered automation, Machine learning models

Find out how
User-centric products that perform User Experience &
Design
User Experience &
Design

UX design · UI Design

Find out how
From data to decisions Data Analytics &
Machine Learning
Data Analytics &
Machine Learning

Data Strategy & Achitecture · Business intelligence & visualization · Data Engineering

Find out how
Stability at speed DevOps & Security
Infrastructure
DevOps & Security
Infrastructure

CI/CD pipelines · DevSecOps · Security & compliance · System reliability

Find out how
Built for scale Cloud & Platform
Transformation
Cloud & Platform
Transformation

Microsoft & Google Premier Partner · Cloud architecture · Migration & modernization · Cost optimization

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Long-term partnership Application Maintenance

& Evolution
Application Maintenance

& Evolution

Technical audit · Continuous improvement · Maintenance & support

Find out how
Growth aligned with product Digital Marketing
Digital Marketing

Demand generation · Lead & sales enablement · Growth strategy · Brand amplification · SEO · GEO

Find out how

What our clients say about us

Retail-Distribution_Fast-track-omnichannel-transformation

"The success of this project came down to the close collaboration between our teams and Zitec’s capacity to understand the KFC brand core and communicate openly and professionally, focusing on results. And they have been outstanding, positioning us as leaders in digital service in Romania." 

Andra-Stuparu

Teaming up with Zitec started a big internal change process that helped us improve user experience. Their technical proficiency proved invaluable during our UX/UI audit and usability testing. Their insights helped us identify areas for improvement and paved the way for remarkable solutions tailored to our users' needs. With Zitec's guidance, we strengthened our customer-centric approach by delivering more value to our consumers and fulfilling our promise once again.”

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“Partnering with Zitec was a game-changer. Their expertise in building bespoke digital products and the deep understanding of the retail landscape helped us create this innovative loyalty program that truly elevated our customer engagement strategy. We're already seeing positive results, allowing us to connect with our customers on a deeper level while delivering unparalleled value and rewards.”

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“Clearly, we wanted a technology and software partner who knew the industry and had the proven technology expertise with other groups like ours. Zitec fulfilled both, but what truly made a difference was their collaborative and candid problem-solving approach.” 

Grounded in trust

Security by design

We build security into every stage of our retail software solutions: from designing robust architectures with secure payment gateways, to running development sprints that include continuous security testing and maintaining ongoing monitoring to protect customer data and systems.

Accessibility

We design platforms that work for all users, embedding accessibility from the very beginning. Our solutions align with WCAG standards and help organizations expand their reach by ensuring digital experiences are inclusive and usable for a broader customer base.

Certifications

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MAKE IT Happen

Connected to the retail ecosystem through community events

From reports and industry events to the community sessions we host ourselves, where we bring leaders and experts to the same table, we keep up with what matters most in the industry: from customer behaviour and AI to SEO, GEO and seamless commerce.